Image Secure Oferta laboral para Senior de cuentas de IT con inglés B2/C1 ;
Senior IT Account Manager (Colombia)
Image Icon Colombia · Colombia
Category Administrative
Requisiton 1028

Senior IT Account Manager

What We’re Looking for ⬇️


Requirements:

Education and Specific Training

  • Bachelor’s degree in Systems Engineering, Electronic, Engineering, Electronic Engineering or related.
  • Master (Desirable).

Work Experience

  • 3-5 years of experience in IT processes, IT Pre-Sales, IT Service Delivery, IT Infrastructure.

Technical Skills

  • Advanced English level (B2/C1).
  • Office proficiency.

Competencies and Specific Skills

  • Thinks globally.
  • Communication skills.
  • Thrives on complete stakeholder satisfaction.
  • Transformational Mindset.
  • Smart and decisive with data.

Responsibilities:

  • To Channel the requirements of the IT to strategic clients, becoming the Single Point of Contact (POC).
  • Facilitate communication between the IT areas and both internal and external clients.
  • Manage the movements, additions, and changes requested, in order to improve response times in the areas of the IT.
  • Follow up and control the internal IT and Facilities areas of requirements and technology initiatives of the clients in charge.
  • Service management: Generate management reports for both internal and external clients.
  • Coordinate the areas within the IT to generate the responses to the audits of the clients in charge.
  • Push technical support IT areas and clients (internal and external) for the resolution of incidents, problems, and requirements.
  • Problem process: Along with the Problem Manager, lead Work tables and initiatives to find any kind of alternative to IT issues.
  • Look for improvements and optimization in IT process, reporting, and communication.