Senior IT Account Manager

What We’re Looking for ⬇️

Requirements:

Education and Specific Training

• Bachelor’s degree in Systems Engineering, Electronic, Engineering, Electronic Engineering or related.
• Master (Desirable).

Work Experience

• 3-5 years of experience in IT processes, IT Pre-Sales, IT Service Delivery, IT Infrastructure.

Technical Skills

• Advanced English level (B2/C1).
• Office proficiency.

Competencies and Specific Skills

• Thinks globally.
• Communication skills.
• Thrives on complete stakeholder satisfaction.
• Transformational Mindset.
• Smart and decisive with data.

Responsibilities:

• To Channel the requirements of the IT to strategic clients, becoming the Single Point of Contact (POC).
• Facilitate communication between the IT areas and both internal and external clients.
• Manage the movements, additions, and changes requested, in order to improve response times in the areas of the IT.
• Follow up and control the internal IT and Facilities areas of requirements and technology initiatives of the clients in charge.
• Service management: Generate management reports for both internal and external clients.
• Coordinate the areas within the IT to generate the responses to the audits of the clients in charge.
• Push technical support IT areas and clients (internal and external) for the resolution of incidents, problems, and requirements.
• Problem process: Along with the Problem Manager, lead Work tables and initiatives to find any kind of alternative to IT issues.
• Look for improvements and optimization in IT process, reporting, and communication.